Return & Shipping Policy
Free shipping: In order to provide the lowest prices possible to our customers, we offer a select group of items with free shipping to commercial addresses. If a delivery is to a non-commercial address or if lift gate service is required, additional shipping costs will be added to the order.
Delayed Delivery: If the buyer agrees to a shipping date, then changes the date, it is the responsibility of the buyer to arrange for storage of the items until such time as delivery is necessary.
Additional Shipping Fees
In some situations - for instance, with items included in our free shipping programs - additional shipping and handling fees will be assessed and deducted from your refund amount.
Missing or Damaged Items
When you receive your order Please Check for Damage: It is the customer’s responsibility to inspect the delivery, inside and out, for condition. If goods are shipped via 3rd party, any claim for damages must be made by the consignee directly with the carrier. Kitchen Equipment Contractors assumes no responsibility for damage while in transit. Merchandise must be inspected prior to the carrier leaving your premises and damage is to be noted at this time. Damage must be brought to the driver’s attention and recorded. Please indicate on the delivery receipt if the driver was unable or unwilling to wait to allow inspection. If there appears to be excessive visible damage which would be deemed non-repairable, then the shipment should be refused. You should note on the delivery receipt, “Refused Due To Damage.” Please take pictures if there is damage to assist in the claim as well. Call us right away if there is any problems when delivered.
Sales (800)-275-4863, Customer Service 970-402-3373
Open Order: If your order is still open in our system, please contact our customer care team at firstname.lastname@example.org or call 800-275-4863 to cancel your order. You will not be charged any shipping or restocking fees.
Shipped Order: If your order has already shipped, you can refuse the shipment when it arrives at your location or you can accept the order and initiate a return authorization through our returns process. When a shipment is refused, it will come back to our warehouse and you will be charged a 25% restocking fee and any shipping fees associated with the return.
Received Order: If you have already received your purchased item(s), you will have to contact our customer appreciation team to start a return. You will be provided a return authorization number and instructions to ship your items back. All items must be returned in the same condition they were received, including all packaging. There will be a 25% charged, and any additional shipping costs.
There are many costs involved in processing a return. To keep our prices as low as possible, we charge a 25% restocking fee for items returned to our warehouse.